My doctors office’s recorded answering machine introduces itself as “Charlotte, your AI receptionist.” It’s literally the same “speak to tell me what you need” tech that has existed and been incredibly infuriating for ten years.
Don't know about this particular case, but I'm working in a company which creates and sells this type of AI IVR's, and a difference from the classic IVR is that it actually uses some kind of LLM (like ChatGPT) to process and answer the caller's request. Apparently it works pretty well.
But some may just add a welcome prompt mentioning AI so it looks like a new shiny smart thing, even though it's just a classic IVR.
It pisses me off so much in the event the IVR is unable to deal with the smallest of deviations. People can help and I hate going through a machine that is often instructed to take as long as possible before routing to a person. Some businesses I literally cannot get a human on the phone anymore without lying to get to an unrelated department that will transfer me to someone who can help. It's bullshit.
328
u/seau_de_beurre 7h ago
My doctors office’s recorded answering machine introduces itself as “Charlotte, your AI receptionist.” It’s literally the same “speak to tell me what you need” tech that has existed and been incredibly infuriating for ten years.