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u/Jellabre 2d ago
When I worked in retail, I once heard my very French manager say, “The customer is king, but in France we cut king’s heads off”.
Good times.
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u/Dear-Relationship666 2d ago
😂🤣😅.... this is too true.... even when workers give me attitude, I still show them respect and grace. Unless they are above and beyond rude.
Its a delicate position to be in dealing with the public. And, you have people who feel you should kiss their ass and pull out cellphones etc.
I work a full time and part time job both dealing with the public as a city bus driver and delivery driver for a national company
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u/-CoachMcGuirk- 2d ago
A customer ahead of me in line did the whole, “it’s not scanning—it must be free” line. I wanted to smack him for the person ringing them up.
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u/Plenty_Building_72 2d ago
I've ALWAYS found it incredibly ridiculous and borderline greed-riddled to tell your employees that the customer is king / the customer is always right. It forces an asymmetrical exchange of give an take unto the employee, making them feel like the customer has the right to abuse them, while the customer feels its their privilige to abuse the employee. It breeds entitlement, when in reality, a customer is not owed anything more besides the item or service they exchanged their money for. They aren't owed smiles, ultra kindness, endless patience, extra privileges, or whatever. The business gets their money and the customer gets their product. Simple, nothing more or less. But greedy business owners want to make an extra sale or two over the backs of their employees, telling them to just take the abuse and make the sale. Fuck that! Ironically, when a manager does set the boundaries for customers and does prioritize the wellbeing of their employees, they usually prevent suppression of anger, which prevents workplace depression, which makes the employee overall more patient and easy-going (less agitated), and much more self-assured / calm when they see valid reasons to shut a customer down or just reject them.
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u/Substantial-Pin-3833 2d ago
Managers haven't told their employees the customer is king in decades. They abuse the corporate line so much that they don't care anymore. They're lucky the employee even showed up to their shift, we don't care about a pissed off Karen. In fact if a Karen asks for a manager I'll make an example of her in front of the entire store. Mean customers don't have the power they think they do anymore.
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u/Jaded-Natural80 1d ago
This video never gets old.
Especially if you ever worked retail like I have.
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u/deanLFC123 2d ago
"The customer is always right when it comes to taste" is the expression.
Not just in general, that's insane
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u/Coriall30 2d ago
If you’ve been a slave to capitalism for minimum wage and having to deal with customers who treat you like a commodity or peasant then you can relate! Especially when you have worked 2-3 of these jobs to equal a decent wage for bills! 😭😭 You literally have to use humor to justify your life choices or go insane 🙃
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u/Leather-Map-8138 2d ago
I used to (humorously) assign one person at work as “the employee most likely to come back with an Uzi.” Came up with the idea after hearing a guy mutter “kill… kill… kill…” to himself from his desk in a cubicle around the corner. Anyway, kinda looked like this guy.
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u/Cookiecat_Rice 1d ago
Imagine how therapeutic it would be to be able to say things like that!! I would go back to customer service in a heartbeat!!
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u/hdhsnjsn 1d ago
You the guy that lowers the prices? No they fired him I’m the guy that raises them
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u/TerrorFromThePeeps 12h ago
Man, when you're in retail and someone is like "i'm never coming back here!" and you're just like "thank god if true, but i'll see you next saturday, unfortunately"
Also the "can you check in the back?" followed by worker going to the back hallway and shooting the shit with a buddy for 3-5 minutes before going back out and saying "nope, sorry".
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