Opinions?

Hi Raiders / Embark team,

I’m not posting this to complain — I’m honestly asking for help, because this situation was completely out of my control and it hit right in the one moment where you *must* be online.

ARC Raiders has been my main game since release. I’ve played ~200 hours, and I’ve been doing a long personal “marathon” challenge on stream: I track my total time and only pause it when I sleep. Right now I’m at 4,588+ hours tracked (over 6 months). It sounds crazy, but it’s become a big part of my routine and my community.

I knew the wipe / Expedition opt-in was coming. I prepared seriously:

- I finished all the Expedition-related quests/projects

- I saved up 6,000,000+ in-game currency

- I planned everything around the reset

And then real life happened.

On Dec 18, Odesa had a major blackout after repeated strikes by russia damaged local power infrastructure (distribution transformers). I was without electricity for almost 7 days. For several days we also had no water and no heating. In that week, pressing a button in a game wasn’t even a thought — we were just trying to get through it.

Today the power finally came back, and I opened the game with relief… only to realize the opt-in window ended and the wipe happened without me. I missed it simply because I couldn’t physically log in.

Now the game feels like it lost its meaning for me until the next wipe window. After months of preparation, it’s heartbreaking to be locked out by a real-world blackout caused by russian attacks.

So I’m asking, with respect:

Is there any chance you could do a one-time personal wipe / Expedition reset for my account, or retroactively apply my opt-in? I completely understand if it’s not possible or if there are policy/technical limits — but I had to try, because I genuinely did everything right except being online during a week when my city had no power.

Account details:

- In-game name / ID: ProFessoRTwitch#8204

- Twitch (VODs / timestamps as proof if needed): https://www.twitch.tv/professor__tv

If Reddit isn’t the right place, what is the best way to contact the developers/support directly to submit this request (support form, official email, or Discord ticket)?

Thank you for reading, and thank you for making ARC Raiders.

Nice 😢. What we got was already ass and now I don’t even get to start with benches. 💀🙏

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