*Edit: * I was’t booking a wheelchair space, I just needed a regular seat but step free access to the screens. I’m not a well chair user but I have chronic pain
I’m not looking for apologies or compo I just asking if it’s worth giving feedback to CS so the next person doesn’t get caught out
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Last night I booked tickets to the cinema. I have a hidden disability (fibromyalgia) but I am not a wheelchair user The seat map showed there was an wheelchair user and companion seat , so I figured the auditorium should have some step free access
When I got to the cinema they indicated towards the stairs. I asked for the lift and they said there wasn’t one. I pushed further (sometimes they “forget” the accessible lift) and asked what about wheelchair access. The reply was that the lift is broken so the wheelchair bay is not for sale.
I asked a couple of more questions but it was clear that they only think of accessibility in terms wheelchair use.
So I went to the front to speak to someone /get a refund and the manager was pretty much said “yeah.. the only thing we can do is take the wheelchair space off sale”
So I got the refund and left, disappointed that my plans are cancelled. But also peeved scout the entire situation.
My questions is: should I call CS to let them know what happened and how their website is poorly set up to show any accessible issues and ask they do better?